FAQs

Frequently Asked Questions

Where do we deliver?

North Island, non rural. Custom deliveries to rural addresses are possible, contact hello@getgroceries.co.nz

How long will my order take to arrive?

Currently delivery times are subject to products & suppliers; 

Fruit & vegetables - 24 to 48 hours

Meat boxes - 3 to 4 days 

Vegan & gluten free boxes - 4 to 5 working days 

Drinks - 4 to 5 working days 

Custom Fruit & Veg Orders - 24 to 48 hours  

Anchor, eggs, other add-ons - 24 to 48 hours  

Other brands - 4 to 5 work days  

All orders placed before 3 pm are subject to the above delivery times. 
All delivery times are subject to change and reliant on courier demand 

Will my items be safe to eat?

Yes, but we always suggest washing your fruit & vegetables before you eat or use it for cooking.

What are you doing about COVID-19?

In the wake of COVID-19, all updated New Zealand Government guidelines will be adhered to by our suppliers. All deliveries will be made with zero contact, delivered items will be placed in front of the door and we ask that you remain 2 metres from the delivery person at all times in order to maintain a safe a distance for both you and our staff. All packages arrive in cardboard boxes in order to reduce virus spread on surfaces.

What do I do if I have a question about my order?

Contact us any time at hello@getgroceries.co.nz quoting your order number, and we'll respond during business hours.